Straight answers, before you ever have to ask. If yours isn't here, send us a message — we'll reply within one business day.
The basics, whichever service you're looking at.
It starts with a conversation, not a payment. For managed IT, that's a free assessment — we look at your current setup and send you the findings in writing. For web services, pick a plan (or send the form and we'll help you pick — not sure is a fine answer) and we set it up first. No payment to start: we bill monthly once things are running.
No long-term contract. Everything is monthly, and you can cancel anytime. We'd rather earn the next month than lock you into it.
Within one business day. Send any of the forms on this site, or email [email protected], and you'll hear back within one business day.
You do. Your domain name, your website, and your files are yours — registered in your name, and we never hold them hostage. If you ever leave, they go with you.
Hosting, websites, and portals — the fixed-price side of OllyLabs.
Every plan includes your site hosted and kept online, with SSL included free. Brochure Hosting adds weekly backups and email forwarding; Managed WordPress adds WordPress core and plugin updates done for you, security scans, uptime checks, and a monthly backup check. Add-ons — a business email inbox, extra backup history, domain renewal management — can be added to any plan. The full breakdown is on the Web Services page.
No. The price you see is your monthly price — in month one and month thirteen. There's no intro period, no prepay discount to chase, and no renewal jump waiting for you next year.
New pages beyond what we've agreed, redesigns, and new features are projects — scoped and quoted with you separately before any work starts, so you'll never get a surprise line on your bill. Writing your content and stock photography aren't included unless we've agreed them as part of a project.
In most cases yes — tell us where your site lives now and we'll confirm before you sign up.
Yes. SSL is included free on all plans — it's how every site should be served, so we don't charge extra for it.
Just tell us. Billing stops, we'll hand over your website files, and your domain is yours — it was registered in your name, so it stays with you. No exit fees and no hard feelings.
Day-to-day IT, handled — custom-quoted and scoped to your team.
Instead of calling someone when things break, managed IT means your computers are looked after continuously: monitoring, patching, security, and backups running in the background, and a person to contact when your team needs help — all for one predictable monthly rate.
Every business is a different shape, so managed services are a custom quote — scoped to your team size, your devices, and what you need covered. There are three tiers (Essential, Professional, Enterprise) on the Managed Services page, and the free assessment is how we work out which one fits. No work starts until you've seen and agreed the quote.
Projects — a new office setup, a major hardware rollout, a big software change — and hardware itself are scoped and quoted separately. Those are always priced with you first; you'll never get a surprise line on your bill.
Monitoring runs around the clock — systems are watched, and alerts fire whether it's noon or midnight. For help, contact us and we'll get back to you within one business day.
Send a message and we'll get back to you within one business day — no obligation, and no payment to start.